Data center services
How we can help you
We know that it can be both costly and sometimes challenging to get employees to commit to the on-call readiness required for running a 24/7 operation. This is where our data center services can help you and your company. Through an agreed response time, we perform the work that you may struggle to manage yourself.
Our data center services include a commitment from us to initiate troubleshooting or start a requested task within an agreed timeframe—a so-called SLA. As a customer, you choose how often and to what extent you want to use our services and how much you prefer to handle internally. Demand may increase during certain peak periods and decrease during others.
For tasks that can be planned well in advance, we can also prepare much of the work internally beforehand, requiring less on-site response time. In both cases, we follow the same structure regarding processes and documentation updates.
As a customer, you can choose between different levels of response time in your service agreement. We offer anything from 2 hours up to 1 week's response time.
Why choose our data center services?
We have extensive experience in performing services in critical data center environments. We have well-established routines and processes to ensure that security is prioritized above all else. Our employees understand that the necessary background checks are conducted before access is granted to our customers' environments. With a Swedish service desk and a simple case registration system, we can offer fast handling.
Flexibility
As part of our data center services, we commit to initiating troubleshooting or performing a requested task within the timeframe specified in your Service Level Agreement (SLA).
The task may be planned in advance or of a more urgent nature, and we adapt to meet your needs in both situations.
We can also take responsibility for stocking critical components, such as cabling, SFPs, and similar items in your data center. You specify the volume and requirements—we ensure that they are always available to you.
Service level agreements
As a customer, you have full flexibility in choosing how often and to what extent you want to use our services, as well as which aspects you prefer to manage internally. Demand may fluctuate over time—peaking during high-activity periods and decreasing during, for example, freeze periods. Regardless of the situation, we follow a consistent and clear structure for processes and documentation. Naturally, you can also choose between different response time levels in your SLA, ranging from as short as 2 hours to up to 1 week, depending on your needs.
Examples of tasks
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Participating in daily standups
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Updating the ticketing system
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Installations and uninstallations
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Cabling, patching, labeling
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Racking equipment
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Escorting visitors into the data center
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Receiving deliveries
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Media destruction
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Maintaining inventory with regular stock checks
Expertise
We have extensive experience in assisting with the planning and execution of relocations for both infrastructure and data. We understand how crucial a thorough pre-study is and possess expertise in technical areas such as encrypted links, channel extenders, data migration with mirroring, and well-structured fallback planning—all critical components to ensure a seamless transition.
The full solution
Choosing us as your IT partner means you get a complete end-to-end solution for the entire relocation process—from the initial analysis to the actual move.
Our strength lies in our extensive expertise in data centers, networks, and security solutions. We tailor our services to match your specific needs during a migration or data center relocation.
Experience
Among our clients are some of Sweden’s largest banks and leading outsourcing companies, where we have successfully managed their relocation projects.
No project is too small or too large for us.
What is TPM?
Our TPM service offers a solution that both reduces your service costs and enhances the service experience of your infrastructure.
We guarantee an SLA with response times ranging from as short as two hours to longer durations depending on your needs, ensuring that our technicians can quickly be on-site with the right spare parts to perform service.
We are an independent service provider, meaning we can offer our TPM service regardless of the manufacturer. You simply contact our Swedish service desk, no matter who manufactured the hardware. Our responsibility is to have the right spare parts in stock for you.
Why TPM?
Our TPM service offers a solution that both reduces your service costs and enhances the service experience of your infrastructure.
We guarantee an SLA with response times ranging from as short as two hours to longer durations depending on your needs, ensuring that our technicians can quickly be on-site with the right spare parts to perform service.
We are an independent service provider, meaning we can offer our TPM service regardless of the manufacturer. You simply contact our Swedish service desk, no matter who manufactured the hardware. Our responsibility is to have the right spare parts in stock for you
Economic and Environmental Sustainability
TPM contributes to increased sustainability by reducing electronic waste and promoting a circular economy through:
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Extending the lifespan of infrastructure
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Providing access to spare parts for older equipment
This aligns with our commitment—and the broader global efforts—to adopt environmentally friendly practices and reduce our ecological footprint.
